Privacy Policy

This policy outlines how ChangeSkillsNow (“ChangeSkillsNow,” “we,” “us”) collects, receives, processes, uses, discloses, or shares your information. Whenever you use our websites, products, or services, or establish a relationship with us, we may collect data from you and the devices you use for accessing our services.

The purpose of this policy is to offer transparency regarding our privacy practices and principles in a format that is easy for you to navigate, read, and comprehend.

We are committed to handling your personal information with care and respect. If you have any questions or concerns about how your information is used, we encourage you to contact us using the methods provided below.

The Scope of this Policy

This Policy outlines how personal information provided or collected on our sites, applications, products, or services is processed. In certain cases, we may provide additional data privacy notices specific to particular products, practices, or regions. These terms should be reviewed alongside this policy.

If you provide information to us on a third-party site or platform, that information may be separately collected by the third-party site or platform. The privacy practices of that third-party site or platform will govern the use of your information. Any choices you make on that third-party platform will not affect our use of the information collected through our sites, products, or services.

We recognize our obligations to all recipients of our products and services, including visitors to our website, registered users, and administrators of our products and services on behalf of our customers. We collect, manage, process, and use their personal information (“Personal Data”) in accordance with the laws and regulations of each country in which we operate.

Information Collected or Processed

ChangeSkillsNow may have gathered or processed various categories of personal information, which are outlined below. We typically collect this information to enhance the security, functionality, and quality of our services for our users.

  • Identifiers: This includes details such as real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, account names, or similar identifiers.
  • Customer Records Information: This category encompasses data like names, credit card numbers, debit card numbers, payment information, or details related to purchased subscriptions.
  • Internet or Electronic Network Activity Information: This covers data such as browsing history, search history, and information on interactions with websites, applications, or advertisements on the internet.
  • Mobile Application Activity Information: This includes details like browsing history, search history, and information on interactions with mobile applications or advertisements within them.
  • Geolocation Data: This refers to information about the geographical location of a device or user.
  • Professional or Employment-Related Information: This category includes data related to a user’s profession or employment status.
  • Education Information: This pertains to details about a user’s educational background or qualifications.
  • Inferences: This includes conclusions drawn from the information mentioned above, reflecting user preferences, characteristics, behavior, attitudes, abilities, and aptitudes.

Sources of Information

Personal information may have been collected or processed from various sources, including information provided by you, online tracking technologies, automatic data collection technologies, social media platforms, business partners, and service providers. The purposes of such collection or processing include providing our products and services, communicating with you, administering programs, ensuring security and fraud prevention, fulfilling legal obligations, conducting core business functions, managing the job applicant and employment process, marketing and promotional activities (potentially including targeted advertising), performing analytics, and personalization.

How We Disclose Information

In the process of providing services to you, we may disclose your Personal Data to our subsidiaries and affiliates, along with our service providers and other third-parties. We carefully select our service providers and business partners, especially with regard to the suitability of the technical and organizational measures taken by them. In each case, we take all reasonable measures to ensure that your Personal Data is protected (such as appropriate data processing agreements).

We may also disclose your Personal Data to service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for children under the age of 16. By using the Service, you’re confirming to us that: (I) you’ve read, understood, and agreed to this Privacy Policy, and (II) you’re over 16 years old (or you’ve had your parent or guardian read and agree to this Privacy Policy for you). If you don’t agree or can’t make this promise, you shouldn’t use the Service. In that case, you must (a) contact us to delete your data, (b) cancel any subscriptions following the instructions on the Website, and (c) stop using and accessing the Website.

Cookies and Other Technologies

Cookies are small pieces of data that we send to your browser or device, allowing us to recognize your browser or device and gather information about how our services are accessed and used. This includes details such as when and how many people visit certain pages or features. While you may have the option to adjust your browser or device settings to limit or block cookies, doing so could restrict certain features of our services. We recommend keeping cookies enabled for optimal functionality.

Our cookies are categorized to help you understand their purposes:

  • Essential/Necessary: These cookies are indispensable for using our services. They enable access to our website and facilitate logging into your account.
  • Functionality, Preferences, and Performance: These cookies track information to enhance your website experience. They may remember details like your login status and viewing preferences, as well as monitor how you interact with our website. This data helps us identify areas for improvement, such as slow-loading pages or those not optimized for mobile use.
  • Marketing, Analytics, and Statistics: These cookies aid in creating personalized advertising experiences on our websites and provide valuable insights through analytics and statistics.

With whom we share your personal data

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. The types of third parties we share information with include, in particular:

SERVICE PROVIDERS

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We share your personal information with the following types of service providers:

  • cloud storage providers (Cloudflare)
  • data analytics providers (Facebook, Google,TikTok)
  • marketing partners (in particular, social media networks, marketing agencies, email delivery services, Facebook, Google)
  • payment processing providers(Stripe, PayPal, ApplePay, GooglePay)
  • communication services providers 

LAW ENFORCEMENT AGENCIES AND OTHER PUBLIC AUTHORITIES

We may use and disclose personal data to enforce our Terms and Conditions, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

THIRD PARTIES AS PART OF A MERGER OR ACQUISITION

As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Your Privacy Rights

If you are a resident of certain states or countries, you may have the right to be informed about the way your Personal Data is processed, withdraw your consent (if you have given consent to data processing activities), access your Personal Data, rectify, transfer your Personal Data (right to data portability), restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale of Personal Data, limit the use and disclosure of sensitive information, and profiling, as defined by the applicable state law(s)), and delete your Personal Data (“right to be forgotten”). If you choose to exercise any of these options, we will not discriminate against you for making that decision.

You can exercise your privacy rights by contacting us at [email protected]. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity.

If, and to the extent that, we process your Personal Data on the basis of a legitimate interest, in particular if we pursue our legitimate interest to conduct direct marketing or to apply profiling in connection with direct marketing, you have the right to object to such use of your Personal Data at any time. If you object to the processing of your Personal Data for direct marketing purposes, we will promptly stop processing your Personal Data for these purposes. In all other cases, we will carefully consider your objection and stop further use of the information in question, subject to compelling reasons for further processing that may take precedence over your interest in objecting, or if we need to use the information for the justification, exercise or defense of legal claims.

There may be situations where we cannot grant your request regarding your privacy rights. In such a situation, we will explain our reasoning to you and will honor your right to appeal where applicable.

Your Controls and Choices regarding Marketing Messaging

You can control how and when you want to receive marketing messaging, for example emails, from ChangeSkillsNow by clicking on the “unsubscribe” link located at the bottom of our email communications to you, or by sending an email to [email protected]. Please note that this will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account, and further, that the lawfulness of the processing that was based on that consent before it was withdrawn will not be affected.

Changes to this privacy policy

We might update this Privacy Policy occasionally. If significant changes are made, we’ll notify you through our Service or other available channels, giving you a chance to review the updated Privacy Policy. If you continue to use the Service after the changes take effect, you’re agreeing to abide by the revised Privacy Policy.

Data Retention

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have an account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

This policy was last updated on: 30 April 2024

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